Cancellations, Returns & Refunds Policy
Wheway Lifestyle International Limited – Cancellations, Returns & Refunds Policy
This policy is based on a template written by Net Lawman and released under licence. They protect your rights as well as ours.
I / We are Wheway Lifestyle International Limited (‘we’, ‘our’, or ‘us’), registered in England and Wales No.03160408.
Our registered office is at Hardy House, Northbridge Road, Berkhamsted, Hertfordshire, HP4 1EF, United Kingdom
Our correspondence address is Westhaven House, Chesham Road, Wigginton, Tring, Hertfordshire, HP23 6JD, United Kingdom.
You are: Anyone who uses Our Website.
Please read this agreement carefully and save it. If you do not agree with it, please do not proceed to use Our Website or any of the services we offer.
The terms and conditions:
Definitions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you. “Content” means any content in any form published on Our Website by us or any third party with our consent. “Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you. “Our Website” means any website of ours, and includes all web pages controlled by us.
Cancellation and refunds
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
The following rules apply to cancellation of your order:
If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
We will return your money subject to the following conditions:
we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
The option to cancel your order is not available:
if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
In any of the above scenarios, we will return your money within 14 days.
Liability for subsequent defects
Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 14 days of receipt of the Goods, we shall assume that you have accepted them.
The procedure to return the faulty Goods is as follows:
the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
please follow the returns procedure which we will send to you as soon as you notify us that you wish to return them.
We will return your money subject to the following conditions:
we receive the Goods with labels and packaging intact.
you comply with our returns procedure. We cannot return your money unless we know who sent them.
you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
If any defect is found, then we shall:
repair or replace the Goods, or
refund the full cost you have paid including the cost of returning the Goods.
Goods returned
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the damaged Goods:
We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
So far as possible, Goods should be returned:
with both Goods and all packaging as far as possible in their original condition;
securely wrapped;
including our delivery slip
at your risk and cost.
You must tell us by email message to DPO.whewaylifestyle@gmail.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
If we agree that the Goods are damaged, we will:
refund the cost of return carriage;
replace the Goods as we choose.
If we replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
Cancellation, Returns & Refunds Policy Copyright
These terms and conditions have been written using a template purchased through Net Lawman Ltd. These basis for these terms and conditions are copyrighted by Andrew Taylor and Net Lawman Ltd. © Andrew Taylor and Net Lawman Ltd.
To find out more about this template or Net Lawman Ltd, please visit their website at netlawman.co.uk